Frequently asked questions

Quick answers about ordering, delivery and returns. Can't find what you need? Contact us.

Ordering and paying

How do I pay?

Cash on delivery: you pay the courier in cash when your order arrives. We don't take card payments or bank transfers. Placing an order costs nothing up front, and our team contacts you by WhatsApp, phone or email to confirm it before it's dispatched.

Do I need an account to order?

No. You can check out as a guest with your name, email, phone number and delivery address. If you create an account, you can see your order history.

Can I cancel my order?

Yes, for free, at any time before it's dispatched. Contact us with your order number. Once your order has been dispatched, we handle it as a return.

Delivery

When will my order arrive?

It depends on the delivery option you choose at checkout:

• Standard: 2–3 business days, anywhere in Trinidad (Tobago: 1–2 extra business days)
• Express: next business day if you order by 5 PM, in Port of Spain, Diego Martin, San Juan-Laventille, Tunapuna-Piarco, Chaguanas, San Fernando and Arima
• Same Day: same day if you order by 11 AM, in Port of Spain, San Juan-Laventille and Tunapuna-Piarco

Business days are Monday to Saturday. Sundays and public holidays don't count. Checkout only shows the options available for your area at the time you order. See prices and details.

Do you deliver to Tobago?

Yes. Standard delivery covers Tobago and takes 1–2 extra business days. Pick Tobago as your region at checkout to see your options.

Is delivery free?

Standard delivery is free on orders over TTD $500. Otherwise, the delivery fee depends on the option you choose, and checkout shows it before you place your order.

How do I track my order?

Use the link in your order confirmation email to check your order's status. If you have an account, you'll also find your orders in your account. On delivery day, the courier will WhatsApp or call you about 30 minutes before arriving.

Returns and refunds

How do returns and refunds work?

If you change your mind, you can return an item within 7 days of delivery, as long as it's unused and in its original packaging. You cover the cost of sending it back. Refunds are paid by bank transfer within 5 business days of the item reaching us. Read our returns policy.

What if my item arrives damaged, defective or wrong?

Tell us within 48 hours of delivery and send a photo. We'll replace the item or refund you in full, including the delivery fee. If a parcel is visibly damaged when it arrives, you can refuse it. What to do with a damaged item.

Your data

Is my data safe?

To deliver your order, we collect your name, email, phone number, delivery address and order details. You pay cash on delivery, so we never ask for card details. The site has no advertising trackers, your shopping bag stays in your browser, and we don't store AI chat conversations. You can ask us to see, correct or delete your information at any time. Read our privacy policy.

Still have a question?

We reply as soon as we can, Monday to Saturday.