Returns & refunds

Changed your mind?

You can return an item within 7 days of delivery, as long as it's unused and in its original packaging. You cover the cost of getting it back to us.

To start a return, contact us with your order number, which is in your order confirmation email, and tell us which item you're returning. We'll tell you how to send it back.

Damaged, defective or wrong item?

Tell us within 48 hours of delivery and send us a photo of the problem. We'll replace the item or refund you in full, including the delivery fee.

If you can, check your package in front of the courier. If it's visibly damaged, refuse it. There's more on this in our shipping policy.

Cancelling before dispatch

If your order hasn't been dispatched yet, you don't need to return anything: contact us and we'll cancel it for free. You pay on delivery, so there's nothing to refund.

How refunds work

You paid the courier in cash, so we refund you by bank transfer. When the item is back with us, we'll ask for your bank details and send the refund within 5 business days.

Warranty

If a product comes with a manufacturer's warranty, its product page says so. Otherwise, this returns policy applies.

Questions

To start a return or ask about one, you can email us at fun2buyonline@gmail.com.